💰 Return and Refund Policy

Effective Date: 03-10-2025
Company: Dastavez.net (SMC-PVT) Limited
This Return and Refund Policy outlines the conditions under which refunds may be granted for services purchased through the Dastavez.net platform. Please read this policy carefully before making any purchases.

1. 📋 General Statement

Dastavez.net operates as a digital services platform offering online survey creation, response collection, analytics, and digital reward distribution. Since all products and services provided are intangible, irrevocable, and delivered instantly in a digital format, all purchases made on our platform are final and non-refundable, except as expressly provided in this policy.

⚠️ Important: This policy is designed to safeguard both our users and the company, and to prevent misuse of refund claims.

2. ❌ Non-Refundable Services

Refunds will NOT be issued under the following circumstances:

  • Services or features have been delivered, accessed, or used (e.g., surveys created, responses collected, data exports, or analytics viewed)
  • Subscription plans, tokens, or credits have been activated
  • Rewards (e.g., vouchers, coupons, DVC tokens) have been redeemed or processed
  • Dissatisfaction based on individual expectations where the service performed as described
  • Technical issues arising from the user's own devices, internet connectivity, or browser incompatibility
  • Misuse of the platform in violation of our Service Policy or Terms of Service

3. ✅ Refunds Permitted

Refunds will ONLY be considered in the following limited cases:

  1. Duplicate or Incorrect Billing: If you have been accidentally charged more than once for the same service or subscription
  2. Non-Delivery of Service: If a technical error on our platform prevents delivery of a purchased service and our support team cannot resolve the issue
  3. Unauthorised Transaction: If you can prove that a payment was made fraudulently using your payment method without your consent

4. 📝 Request Procedure

  • Refund requests must be submitted in writing to support@dastavez.net within 5 business days of the transaction
  • Requests must include:
    • Account details
    • Transaction ID
    • Clear description of the issue
  • Our compliance team will investigate the claim within 10 business days
  • If approved, refunds will be processed to the original payment method only within 14 business days

5. 🏢 Company's Rights

  • Dastavez.net reserves the right to decline any refund request that does not meet the criteria stated above
  • The company is not responsible for any fees, charges, or losses incurred due to currency fluctuations, third-party payment processors, or delays outside our control
  • We reserve the right to amend this policy at any time. The updated version will be published on our website and will supersede prior versions

6. 🌍 Governing Law

This Return and Refund Policy shall be governed by and construed under the laws of Pakistan, without regard to conflict of law principles.

📩 Contact Us

If you have any questions about this Return and Refund Policy or need to submit a refund request, please contact us:

Dastavez.net (SMC-PVT) Limited
Email: support@dastavez.net
Address: 98-H, Gulberg 3, Lahore, Pakistan
Phone: +92 309 8906611

For Refund Requests:
Please ensure you include all required information (account details, transaction ID, and issue description) when contacting us for refund-related matters.