⚙️ Service Policy

1. 🎯 Scope of Services

Dastavez.net provides a digital platform ("the Service") which enables users to:

• Create and distribute surveys, polls, and questionnaires
• Collect and analyse responses in real time
• Reward participants with digital tokens (DVC) or vouchers
• Export survey results and analytics in multiple formats

The Service is intended solely for lawful research, engagement, and feedback collection.

2. 👥 User Responsibilities

By using the Service, users agree to the following obligations:

• Lawful Use: Users shall not use the Service for unlawful, fraudulent, defamatory, harmful, or abusive purposes
• Content Ownership: Users are solely responsible for the content of surveys, questions, and data collected. Dastavez.net does not endorse or verify user-generated content
• Compliance with Data Laws: Users must ensure compliance with applicable data protection and privacy laws (e.g., Pakistan Personal Data Protection Bill, GDPR if applicable)
• Account Security: Users are responsible for safeguarding their login credentials. Any activity under a user's account will be deemed as authorised by that user

3. 🏢 Company Responsibilities

Dastavez.net will:

• Provide access to the Service in accordance with this Policy, subject to reasonable downtime for maintenance, updates, or unforeseen outages
• Take commercially reasonable steps to safeguard user data using standard security measures
• Provide customer support via email at support@dastavez.net and through in-app support features

4. ⚠️ Service Limitations & Disclaimers

• No Guarantee of Results: Dastavez.net does not guarantee response rates, accuracy of responses, or specific business outcomes
• Availability: While we strive for 99% uptime, continuous availability cannot be guaranteed due to maintenance or unforeseen events
• Rewards: Digital tokens (DVC) or vouchers are subject to availability and third-party vendor terms. Dastavez.net is not liable for third-party reward fulfilment issues
• Third-Party Services: Any third-party integrations (payment gateways, analytics tools, voucher vendors) are provided "as-is," and Dastavez.net is not liable for their performance

5. 🚫 Prohibited Activities

Users are strictly prohibited from:

• Uploading or disseminating offensive, harmful, or illegal material
• Using the Service to conduct spam, phishing, or misleading surveys
• Reverse engineering, copying, or tampering with the platform's code or systems
• Misrepresenting their identity or impersonating another user

6. 🔄 Modifications to Service

• Dastavez.net reserves the right to modify, suspend, or discontinue any feature of the Service at any time, with or without notice
• Changes to pricing, features, or subscription models will be communicated in advance via the website or registered email

7. ⚖️ Limitation of Liability

• Dastavez.net shall not be liable for indirect, incidental, or consequential damages, including but not limited to loss of data, loss of revenue, or reputational harm, arising from use of the Service
• The maximum liability of Dastavez.net for any claim shall not exceed the amount paid by the user for the service in question within the last 30 days

8. 🛡️ Indemnification

Users agree to indemnify and hold harmless Dastavez.net (SMC-PVT) Limited, its directors, employees, and affiliates from any claims, damages, or expenses arising from:

• Misuse of the Service
• Violation of applicable laws
• Content created, published, or distributed through the Service

9. ❌ Termination

• Dastavez.net reserves the right to suspend or terminate user accounts in cases of policy breach, fraudulent activity, or unlawful use
• Upon termination, user access to surveys, data, and rewards may be restricted, subject to applicable laws

10. 🌍 Governing Law & Jurisdiction

This Service Policy shall be governed by and construed under the laws of Pakistan. Any disputes shall be subject to the exclusive jurisdiction of the courts of Pakistan.

📩 Contact Us

If you have any questions or concerns about this Service Policy, please contact us:

Dastavez.net (SMC-PVT) Limited
Email: support@dastavez.net
Address: , 98-H, Gulberg 3, Lahore, Pakistan
Phone: +92 309 8906611